We're Here To Help You
Monday, April 26, 2004 at 11:28 pm | Comments off
Most of us have probably, at some point, been involved with either a forum or mailing list helping people by sharing our knowledge. I tend to spend most of my time in this capacity on the Web Developer Forums, where I am a super moderator. I'm often amazed at people's complete lack of gratefulness for "correct" help. By correct, I don't mean just giving them the answers to the questions that they ask, but actually educating them to the correct way of doing something.
Almost worse than this, I've seen the scenario played out where one of us will attempt to help a user in the above fashion, and someone else (often someone who's been around long enough to know better) will come on and ask why we don't just help them by giving them what they asked for. We are helping them. How can they not get this? Pardon my little philosophical aside here, but knowledge is power, and with power comes responsibility. We have a responsibility to provide correct information to the best of our knowledge. When these people provide false/misleading information, they not only hurt the person they are "helping", but also that person's visitors, and the web as a whole.
Come on, people, give us a chance. We are helping you.
Comments are automatically closed after 45 days